ICEpdf
  1. ICEpdf
  2. PDF-1225

ICepdf API throws JVMDUMP013I Processed dump event "systhrow", detail "java/lang/OutOfMemoryError".

          Details

          • Type: Bug Bug
          • Status: Closed
          • Priority: Major Major
          • Resolution: Fixed
          • Affects Version/s: 5.0
          • Fix Version/s: 6.1.3
          • Component/s: API, Imaging
          • Labels:
            None
          • Environment:
            Windows 10
          • Workaround Description:
            No

            Description

            In our product we call
             org.icepdf.core.pobjects.Document.getPageImage to convert a page in a pdf to a image; however for a particular pdf that I have attached to this ticket we get a "R java.lang.OutOfMemoryError" error & we are not able to parse the pdf further.
            1. Text File
              logs.txt
              18 kB
              Abhijit Patil
            2. PDF File
              POD_Proof1_Slots_HGC_0218_LF_Core_69317.pdf
              6.52 MB
              Abhijit Patil

              Activity

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              Abhijit Patil added a comment -

              There is a core-dump as well; however the size of the core dump is more than 150MB, so did not attach with this Issue. If you require the dumps do let me know

              Show
              Abhijit Patil added a comment - There is a core-dump as well; however the size of the core dump is more than 150MB, so did not attach with this Issue. If you require the dumps do let me know
              Hide
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              Patrick Corless added a comment -

              The issue seems to have been addressed in 6.1.3. I'd strongly recommend considering upgrading the library to a later version.

              Show
              Patrick Corless added a comment - The issue seems to have been addressed in 6.1.3. I'd strongly recommend considering upgrading the library to a later version.
              Hide
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              Abhijit Patil added a comment -

              Hi,

              Upgrading to 6.1.3 at this point wont be possible, I believe we have the support license for 5.0.4 & would like a hot-fix for this issue.
              Previously we had raised a defect "PDF-1045" & were provided with a hot fix for the same.
              Please provide a hot-fix for this issue as well along with the fixes that were provided in defect "PDF-1045".

              Thanks,
              Abhijit

              Show
              Abhijit Patil added a comment - Hi, Upgrading to 6.1.3 at this point wont be possible, I believe we have the support license for 5.0.4 & would like a hot-fix for this issue. Previously we had raised a defect " PDF-1045 " & were provided with a hot fix for the same. Please provide a hot-fix for this issue as well along with the fixes that were provided in defect " PDF-1045 ". Thanks, Abhijit
              Hide
              Permalink
              Patrick Corless added a comment -

              Hi Abhijit;

              Can you contact icesoft support to start the process of creating a support case? Please reference this jira number and there will setup a formal support case for supported customers. In the mean time I'll look to see if we can back-port this particular fix.

              Show
              Patrick Corless added a comment - Hi Abhijit; Can you contact icesoft support to start the process of creating a support case? Please reference this jira number and there will setup a formal support case for supported customers. In the mean time I'll look to see if we can back-port this particular fix.
              Hide
              Permalink
              Patrick Corless added a comment -

              Patch release has been created and submitted to client via support portal.

              Show
              Patrick Corless added a comment - Patch release has been created and submitted to client via support portal.

                People

                • Assignee:
                  Patrick Corless
                  Reporter:
                  Abhijit Patil
                • Votes:
                  0 Vote for this issue
                  Watchers:
                  2 Start watching this issue

                  Dates

                  • Created:
                    Updated:
                    Resolved: