The user has a number of fonts installed on their application server and are currently testing to see if they can be correctly converted into an image via ICEpdf. What they're seeing is that single and double quotes in certain fonts cannot be converted. I see different results when viewing this PDF and am likely missing some of the required fonts libraries. For me, the PDF does not render at first and throws the following exceptions:

FINE: Could not create instance oof font file 0
java.lang.reflect.InvocationTargetException
at sun.reflect.NativeConstructorAccessorImpl.newInstance0(Native Method)
at sun.reflect.NativeConstructorAccessorImpl.newInstance(NativeConstructorAcces
sorImpl.java:39)
at sun.reflect.DelegatingConstructorAccessorImpl.newInstance(DelegatingConstruc
torAccessorImpl.java:27)
at java.lang.reflect.Constructor.newInstance(Constructor.java:513)
at org.icepdf.core.pobjects.fonts.FontFactory.createFontFile(FontFactory.java:2
09)
at org.icepdf.core.pobjects.fonts.FontFactory.createFontFile(FontFactory.java:1
91)

After switching between pages, the 1st page then appears but only partially renders. Attached are the following:

1. Sample image of missing single and double quotes on user's machine.
2. Image output from my test.
3. Original PDF
4. User's log file
5. User's pdfviewerfontcache.properties